Shipping policy
Shipping Policy
Pokeshield Collectibles makes, prepares, inspects, and packages each order with care before shipping. Please review the shipping information below before placing your order.
Processing Times
Pokeshield displays are made and prepared with care. Processing times may vary depending on the order size, display style, product availability, and whether the order includes custom work.
Regular website orders are typically prepared as quickly as possible, but custom orders, store/vendor orders, wholesale orders, or larger batch orders may require additional time.
If your order includes custom work, timing may be discussed before the order is finalized.
Shipping Rates
Shipping rates are calculated at checkout unless otherwise stated.
Free shipping is available on regular and sale-priced website orders of $75 or more.
Store, vendor, wholesale, and bulk custom orders may have separate shipping costs based on order size, package weight, and destination.
Free Shipping
Free shipping applies only to regular and sale-priced website orders that meet the qualifying order amount.
Free shipping does not automatically apply to store/vendor orders, wholesale orders, bulk custom orders, or special order arrangements unless specifically agreed to in writing.
Shipping Locations
Pokeshield Collectibles currently ships to eligible addresses available at checkout.
If your location is not available at checkout, please contact us before placing an order.
Order Packaging
Pokeshield orders are packaged carefully to help protect the display during shipping. Each order is inspected before being packed.
Trading cards and graded cards are not included with Pokeshield displays unless specifically stated otherwise in writing.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order.
Pokeshield Collectibles is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete shipping information provided at checkout.
If you notice an address mistake after placing your order, please contact us as soon as possible. We will do our best to help, but we cannot guarantee that changes can be made after an order has been processed or shipped.
Shipping Delays
Once an order has been shipped, delivery times may vary depending on the shipping carrier, destination, weather, holidays, or other delays outside of our control.
Pokeshield Collectibles is not responsible for carrier delays after a package has been accepted by the shipping carrier.
Lost, Delayed, or Missing Packages
If your tracking information shows a delay or your package appears to be missing, please contact the shipping carrier first using the tracking information provided.
If you still need help, contact Pokeshield Collectibles with your order number and tracking information so we can review the situation.
Damaged Orders
Please inspect your order when it arrives.
If your item arrives damaged, contact us as soon as possible with:
- Your order number
- Photos of the damaged item
- Photos of the packaging
- A brief description of the issue
This helps us review what happened and determine the best next step.
Store, Vendor, Wholesale, and Bulk Orders
Store, vendor, wholesale, and bulk custom orders may require separate shipping arrangements or additional shipping charges based on order size, package weight, and destination.
Shipping costs for these orders will be confirmed before the order is finalized.
Contact
For shipping questions, order issues, or damaged packages, contact Pokeshield Collectibles through the Contact Pokeshield page or email:
pokeshieldcollectibles@gmail.com